Join Médica Sur Hospital as an International Medical Services Executive

Make a meaningful impact in global healthcare—right from Mexico City!

Are you passionate about delivering exceptional service and creating a positive experience in every interaction?

Become part of one of Mexico's most prestigious and recognized healthcare institutions, where your talent will help shape the future of international medical tourism.

About Us

Médica Sur Hospital is a leading medical institution in Mexico with over 40 years of experience in providing top-quality healthcare and cutting-edge technology. Our mission is to offer exceptional medical services and improve the quality of life of every patient we care for.

Position Objective

• As an International Medical Services Executive, you'll coordinate the end-to-end care for international, national, and local patients seeking specialized medical services. You'll ensure a safe, efficient, and personalized experience—from the first contact to post-treatment follow-up.

Key Responsibilities

• Coordinate patient travel logistics: flights, hotel bookings, ground transportation, translators, and activities during their stay.
• Serve as a communication bridge between international patients, medical staff, and administrative teams.
• Represent Médica Sur at international health fairs and help create promotional materials for various media.
• Close sales of healthcare packages and services.
• Provide attentive support and follow-up for international patients seeking treatment.
• Personally accompany patients and their families throughout their medical journey.
• Maintain accurate records of patient care and satisfaction metrics.
• Build strategic partnerships with government entities to enhance sales and after-sales processes nationally and internationally.
• Prepare reports and analyze medical and administrative case data.
• Create segmented patient databases by areas of interest (e.g., procedures, specialties, frequently requested tests).
• Analyze trends in the local and international medical tourism market.

Requirements

Education:

• Bachelor's degree in Business Administration, Tourism, International Relations, Medicine, Nursing, Psychology, or Health Sciences (required: degree and license).
• Postgraduate diploma or certification is a plus.

Experience:

• No previous experience in international patient services required—this is a unique department in Mexico!
• 1–3 years of experience in healthcare, sales, or customer service.
• Experience in customer service, logistics coordination, and sales is highly valued.
• Strong analytical and decision-making skills.

?? Work Schedule

• Monday to Friday: 10:00 AM – 7:00 PM
• Saturday: 9:00 AM – 2:00 PM

?? Compensation & Benefits

• Monthly gross salary: $14,400 MXN
• Law-mandated benefits
• Subsidized parking
• Subsidized meals
• Annual profit-sharing bonus

?

? Skills & Competencies

• Advanced English is a must.
• Attention to detail and strong reading comprehension
• Excellent verbal and written communication
• Organizational skills and ability to multitask
• Familiarity with CRM tools and customer service platforms

Ready to start your career in a role where healthcare and hospitality meet? Apply now and grow with Médica Sur!