About the Team

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer's needs and provide the best experience.

About the role

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You'll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You're excited about this opportunity because you will…

Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs

Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback

Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders

Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business

Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

We're excited about you because…

You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance

You increase results, and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact

You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles' to solve challenging business problems at their root level

You are an owner, always looking for opportunities to better your work product

You are comfortable making tough decisions that balance the trade-off between quality and quantity

You have a Bachelor's degree or equivalent experience

You have 2+ year or more of people management or team lead experience

You have a mind and talent for process improvement

You have experience in pulling data and using data to influence your decisions

You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)

You have experience in the tech, restaurant, or logistics industries (preferred)

You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)

You have flexibility to occasionally work shifts, holidays, and outside of standard schedule

Are bilingual in Spanish and English. D2 /C1 As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You'll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.