The Sales Account Manager at Batesville Tool & Die, Inc. (BTD) is responsible for managing key customer accounts, growing existing business, and identifying new business opportunities within the tool & die, automotive parts, powersports, power equipment, appliance, transportation, and other related sectors. This role serves as a key liaison between BTD and its customers, offering technical representation and support across departments. The ideal candidate is highly proactive, well-spoken, and skilled at initiating and closing deals with a high degree of professionalism. In this role, you will play a crucial part in expanding our customer base while continuously prospecting for new business opportunities. Building strong, long-term relationships with clients is essential to ensure continued success and business growth for BTD. 

Requirements

 Key Responsibilities:

• Manage and grow a portfolio of multi-million-dollar accounts in a sustainable manner.
• Acquire new business in accordance with previously established objectives and company strategy
• Foster and maintain strong, long-term relationships with key customers.

TBM: Establish direct contact with current customers for support

• Provide technical support and ensure customer satisfaction across Engineering, Quality, and Manufacturing departments. Collaborate with internal subject matter experts when more in-depth technical expertise is required.
• Represent BTD professionally in customer facilities, adhering to all relevant regulations.
• Proactively seek opportunities to increase sales and improve customer engagement, providing feedback on quote competitiveness and supporting negotiations.
• Plan and execute customer meetings, site visits, and follow-up actions, ensuring timely responses to customer needs.
• Manage customer contacts, meetings, and follow-ups using CRM software to ensure effective communication across BTD.

TBM: Serve as the main point of contact for customer commercial departments

• Lead a team to resolve production-related issues through collaboration with internal and customer teams on product specifications, tolerances, and gauging techniques.
• Support customer purchasing and supply chain teams with quotes and feedback.
• Collaborate with internal departments on launches, product development, and customer service needs.

TBM: Provide support to Purchasing, Customer Service, Planning, Quality, and Finance departments in matters affecting the customer relationship

• Assist in driving department and corporate goals, providing leadership, training, and motivation to team members.
• Assist in the feasibility studies of these projects
• Lead kick-offs for new business based on internal processes
• Maintain a close relationship with corporate

Requirements:

• Education: Bachelor's degree in Sales, Engineering, Industrial, or a related field (or equivalent experience).
• Experience:
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), ERP systems like Plex, and CRM tools.
• Ability to understand manufacturing processes and technical drawings (blueprints, GD&T).
• Experience with CAD is an advantage.
• Proven track record of growing accounts and closing deals with professionalism.

·      Specific knowledge:

• • Knowledge of Nissan portal • NPQP • CEO • TCP3 • GTOP • PDCT Engineering Changes • Monday administration • DCW platform • DPMS • CSP management • MCP management • CSM management (Desirable, it will be a benefit)

• Skills:
• Strong communication and negotiation skills, with the ability to address complex customer needs.
• Proactive and self-motivated, with excellent initiative.
• Teamwork, Discipline, Responsibility, Continuous improvement, Organization, customer orientation
• Ability to travel domestically and internationally on short notice.

Key Attributes:

• A results-driven mindset, able to generate new business and grow existing relationships.
• Comfortable negotiating deals, managing account growth, and closing with professionalism.
• A collaborative team player who works well across departments, promoting a positive, solution-oriented approach.