About the role:

Barry Callebaut is a global organization poised for growth; a company that has embraced the vision to delight its customers while out-performing its competitors, a business that is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions, and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC's Values, and of course, loving chocolate.

You will serve as the first point of contact for our Digital Workplace support within the organization. As part of the onsite team, you will be responsible for workplace device operations and hardware onsite at our manufacturing facilities and offices. In addition, you will ensure onsite presence for local datacenter operations, field service, and equipment of Chocolate Academies, while diagnosing and troubleshooting incoming inquiries and supporting local implementation projects.

Key responsibilities:

• Serve as the first point of contact for our onsite Digital Workplace support and provide onsite technical hardware, software and network support.
• Diagnose and troubleshoot technical problems, track the incident resolution, and provide general user support onsite.
• Assist with the installation and maintenance of IT equipment and perform routine maintenance tasks.
• Serve as the local extension of our global BC Digital organization to support onsite project implementation (e.g. at our manufacturing facilities).
• Manage IT inventory and maintain records/logs of repairs and fixes, and maintenance schedule.
• Support IT projects with rollouts and organize and schedule upgrades and maintenance without deterring others from completing their work.
• Develop and maintain local networks in ways that optimize performance.
• Collaborate with other BC Digital teams to ensure the security and privacy of networks and computer systems.
• Provide regular reports on on-site support activities and issues.

About you:

• Degree in IT/technology, computer science, network technology, engineering, or a comparable field
• Proficient in English
• Minimum 3 years of experience in IT administration and onsite support activities.
• Experience in project management and execution of onsite roll-outs of new hardware and software. Including user training.
• Experience with IT service management tools.
• Hands-on, service-oriented attitude.
• Independent and self-driven personality, taking responsibility and owning tasks.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, ability to present to diverse audiences.
• Willingness to learn and try new technologies and topics.

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package.
• Paid time off, plus generous holiday time.
• Environment that welcomes workplace flexibility.
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth.
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.