Supplier Quality Process Specialist, you will:

• Manage corporate administrative functions for all FCA facilities for internal and external NCT/system users (e.g.: user security access)
• Develop and deliver training content to internal and external NCT system users at all levels of management for proper and effective use of the NCT and GIM systems to ensure alignment with business goals
• Effectively communicate with Sr. Leadership in manufacturing, finance, purchasing, and SQ to ensure the appropriate levels of SCAP approval are effectively maintained for timely approval of supplier responsible incidents
• Identify opportunities to improve NCT and GIM system efficiencies and present to leadership for approval
• Use Qlik/Power BI Tools for reporting metrics and ensure they continue to provide accurate and timely information by validating the information before it is published
• Manage and drive the root cause and corrective action process for systemic issues impacting business processes, i.e., NCT/SCAP, or GIM information systems
• Ensure NCT program compliance in all FCA facilities to established standards and customer requirements
• Complete day to day tasks, i.e., creating email users, giving access to NCT Qlik App, Maintaining internal/external user lists of users able to write/close NCT Tickets, CLSD SCAP approvers, dispute approvers, etc
• If required, reopen NC Tickets that have been closed by an FCA facility
• Manage GIM system administrative functions to ensure program compliance to established standards and customer requirements, i.e., reviewing GIMS to ensure issues are described and assigned correctly
• Develop and deliver training content to GIM system users, and provide coaching when needed
• Organize and maintain Team sites with appropriate information, i.e., FAQ's, work instructions, etc., in order to direct SQE's to needed information for increased job performance efficiency
• Develop/present recommendations to SQ Leadership for key KPI Goals to improve NCT and GIM performance
• Formulate and maintain monthly reports that show performance to goal/objectives
• Identify top warranty issues engage supplier quality partners on the resolution
• Report top warranty performance to purchasing and supplier quality leadership

Basic Qualifications:

• Bachelor's degree in Business Administration, Engineering or a related field or a minimum of 10 years relevant work experience
• Success working with Qlik Sense, Power BI, SQL & Palantir
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to analyze and prioritize work to meet objectives
• Knowledge in warranty systems and analysis of warranty concerns

Preferred Qualifications:

• Knowledge of Supplier Quality Processes and IT Systems
• Excellent analytical, technical, interpersonal, and communication skills
• Use of Palantir, Warranty Information System (WIS), Quality Narrative Analyzer (QNA), Quantic, Non-Conformance Tracking System (NCT), Global Issue Management System (GIM)
• Use Qlik/Power BI Tools for reporting metrics and ensure they continue to provide accurate and timely information by validating the information before it is published
• Manage CQMS as administrator in supporting Supplier Quality Development (SQD) with specific task or deliverables that require administrative support
• Ensure IATF certification compliance is evident with all Stellantis NA supplier's facilities to established standards and customer requirements, i.e. manage IATF application for certificate approvals
• Manage the Red Supplier list for missing IATF certificates, communicate monthly with Supplier Quality Engineers (SQE) with list of suppliers with missing/expired certificates, i.e. use of the PowerBI Red Supplier Report application
• Complete day to day tasks, i.e., providing support to Supplier Quality Development (SQD) department on core tool processes, obstacles with supply base related to core tools
• Represent Supplier Quality Development (SQD) NA as the APQP Referent, communicate and guide all new and upcoming global processes & guidelines related to APQP. Support all APQP activities and global updates that stem from Monthly global APQP meetings.
• Develop new communities of practice (CoP's) in Auros
• Manage Auros application as administrator in supporting Supplier Quality Development (SQD) with specific task or deliverables that require administrative support
• Manage administrative functions related to APQP & PPAP processes to ensure program compliance and milestones are being met. Work within the Auros application system to administer Supplier Quality changes in relation to APQP & PPAP task and deliverables.
• Develop and deliver training content to Supplier Quality Engineer (SQE) system users, and provide coaching when needed for Supplier Quality core tools
• Organize and maintain Team sites with appropriate information, i.e., FAQ's, work instructions, etc., to direct Supplier Quality Engineers (SQE) to needed information for increased job performance efficiency
• Support the development of Supplier Quality Leadership Goals
• Develop/present recommendations & report out to SQ Leadership for key KPI Goals (using eSQAL) to improve all required quality metrics, i.e. 3MIS, Launch Readiness, Recall Campaigns, Mass Production Audits, etc.
• Formulate and maintain monthly reports that show performance to goal/objectives
• Keep management informed of significant issues and actions taken to improve them
• Interact with AIAG, IAOB & IATF organizations
• Lead Capacity Assessment Tool for North America
• Other duties as assigned