To provide day to day “hands on” management and assistance to the Order Entry Team with functional responsibilities; including but not limited to hiring new OE associates, training new and existing OE associates, process eBusiness trade orders in Oracle. The Team Supervisor will lead by example; creating an environment that is knowledgeable, efficient and professional. Oversee the daily operation of the Guadalajara Order Entry team.

Functions:

• Compile reports and analyze data to determine trends, opportunities and identify necessary changes to processes or procedures.
• Recruit, hire and train new associates
• Participate in internal and external meetings as the representative or expert for the team
• Coordinate creation and maintenance of Standard Procedure directions, Job Aid documents and flow charts for training
• Effectively delegate when needed and manage follow through
• Review all reports for daily order processing to ensure orders are accurate and entered timely
• Work cross-functionally with US Supervisors and Leads to resolve issues within 24 hours
• Understand business processes and Oracle order entry system to support order throughput
• Assist with order entry duties as needed in addition to daily responsibilities
• Promote company vision of providing world class service through the establishment and enforcement of rules, policies, procedures, “best practices” and continuous improvement ideology
• Identify areas where process or system enhancement is needed to improve productivity, efficiency or reduce expenses in the department or organization; identify solutions and work to implement
• Perform accurate data entry of detailed information in accordance with established standards
• Resolve escalated situations, complex transactions and critically time sensitive problems working cross-functionally as needed.

Experience

• Effective management, leadership and training skills
• A problem solver able to multi-task in a fast paced team environment
• Strong verbal and written communication skills in English and Spanish
• A leader willing to take initiative and lead the Team
• Excellent organizational, time management and prioritization skills
• Self-starter with a solid ability to manage team, projects and responsibilities
• High level of computer aptitude with Microsoft Office Products and Oracle systems
• High level of accuracy and attention to detail
• Analytical and critical thinker

Education:

Bachelors Degree

Level C2

What we can offer you:

When granted permanent contract:

Benefits superior to those of Law, 30 days Christmas bonus,

Vacations 12 days, 100% vacation premium, 13% Savings Fund, 15% Vouchers

Pantry, development training plan

Competitive salary according to market