Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
#LI-Hybrid
Key Responsibilities:
Perform and deliver high quality training activities in Novartis Learning Management System
Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and agreed resolution time
Deliver high-quality service using applications like ticketing tool, Internal Training Tools, SharePoint etc.
Ensure the feedback provided based on the customer satisfaction survey outcome and quality audits on ticket handling and resolution provided are acted upon
Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
• Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.
• Provide administrative support in implementing processes and standards for all aspects of People and Organization Services (e.g., services, processes, continuous improvement) and track inquiries regarding customer/user issues and requests.
Essential Requirements:
Bachelor's degree in HR/Business Administration, Psychology or related field
Proficiency in English, spoken and written
Minimum 1 years' experience in Learning or with ticketing management systems.
Demonstrated ability to work in cross functional teams in an international environment, Passion for learning – Learning Agility, Excellent written and verbal communication skills, Solid organizational skills including attention to details and multitasking skills.
Desirable Requirementes:
Work experience in virtual/remote teams is a plus
Fluency in an additional regional language is a plus as French or Portuguese
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve