The Role We're looking for an ambitious Senior Manager, Travel Retail Sales & Retail Manager to join our fabulous, newly appointed Travel Retail Americas team, based in Mexico City. The successful candidate will be responsible for establishing, building and nurturing strong strategic Retailer partnerships to deliver industry leading financial results. They will identify new commercial opportunities and negotiate best in class reciprocal support to maintain a strong brand position within the market and bring the Tilbury magic to life in stores and online.
You'll have a limitless commercial mindset with proven experience working in senior sales roles as well as experience in leading, developing and inspiring a team. You will be highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.
Role Accountabilities: Best-in Class Trading Relationships - Establish and maintain amazing and collaborative relationships at all levels within the designated Travel Retail remit, including Buying/Trading, Merchandising, Marketing and airport authorities to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure.
- Conduct successful commercial negotiations on terms, pricing, distribution, online and offline real estate and support packages with Buying and Merchandising teams.
Driving Area Performance & Effective Commercial & Budget Management - Development of strategy for defined Travel Retail market in collaboration with the brand director.
- Fully accountable for all net and retail sales & retail costs forecasting for your retailers, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
- Manage each account P&L, balancing investment with top-line opportunity; monitor retailer profit contribution and achieve agreed profit.
- Ensure a top-line and detailed understanding of retail context and category performance to identify retail opportunities and strategic needs, taking regular visits to the shop floor to maximise and develop insight.
- Deliver limitless plans to drive and maintain #1 ranking in all categories and all stores.
- Ensure accurate NPD allocation per retailer, and proactive inventory and assortment management, with close collaboration with Supply Chain and Demand Planning and support from the Sales Executive.
- Retain agility to react to retail trends and maximise opportunities across all partners.
- Monitor, manage, and optimise performance, tailoring approach to the channel and retailer in question, for the best results.
High Performance Teams & In-store Excellence - Be a visionary. Help everyone see and be excited by what's possible. Support the development and performance of your team in the office and in store, including building functional expertise and facilitating strong relationships with the trade.
- Manage time effectively between the Magic office and regular store visits to ensure you are recognised by both our teams and retailers in stores as an integral part of the region.
- Support your team with key decision making and strategy but giving autonomy and accountability.
- Work with the Retail People Partner of the region to support you in the delivery of your field based people plan. People plan to cover (but not limited to): skills gap analysis, development pathways and succession planning, capability upskill and recruitment (focusing on the store management population) across the region.
- Ensure the highest standards of service are delivered in each and every one of our stores alongside executional excellence.
Cross-Functional Working - Work closely with the Regional Marketing, Visual Merchandising, Store design functions to create and deliver an annual plan for each retailer covering: activation of key product launches and marketing moments, eventing, retailer animation, considering both customer acquisition and retention. Review implementation and performance vs expectations on a regular and appropriately frequent basis.
- Senior stakeholder management; ensure wider teams and key stakeholders are consistently informed of Travel Retail decisions and activities, backed up by commercial rationale.
- Be the voice of the Retail teams, utilising insight from the field and translating learnings into commercial growth, ensuring militant alignment across all CT teams and with our retail partners to ensure a united front at all times.
- For new trading partners, onboard and build out bespoke launch plans appropriate to the market and retailer to reach and sustain #1 cosmetics ranking.
RequirementsKey Selection Criteria: - Must be able to travel within region and to Magic Office regularly.
- Extensive and proven experience as a Sales Manager, ideally within beauty/luxury/fashion industry though open to other industries.
- Knowledge of the Travel Retail industry is preferred with previous experience of working with leading Global Operators highly desirable.
- You will be highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.
- You will be results oriented & proactively Solution Driven
- Structured and organised but comfortable working with ambiguity, in a fast-paced and ever-evolving environment (we are still a new business and a very new team!)
- You will be able to instantly provide a macro level view and understanding, be able to form a strategy and be able to quantify the business impact
- Appetite for Learning and development - Recognise the pace of change we are undergoing. Be a role model across all teams.
- Excellent numerical and analytical skills with an eye for detail and rigour.
- Excellent relationship building and communication skills.
- Proven experience in negotiating.
- Have excellent Excel and PowerPoint skills.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Benefits• Generous staff discount to use on all products
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO