TCS is looking for you!

We are an international company searching for talent for one of our biggest projects!

SEND YOUR RESUME IN ENGLISH! (Please be aware that any Spanish CVs would not be considered)

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Job Title: Fraud Analyst

Location: Guadalajara, Jalisco, Mex

Job Type: Full Time

Department: Risk & Compliance / Fraud Prevention

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About the Role

We're looking for a detail-oriented and proactive Fraud Analyst to join our team. If you have a sharp eye for unusual patterns, strong customer service skills, and a passion for risk prevention, this role is for you. You'll play a key part in identifying, investigating, and helping prevent fraudulent activity while supporting a fast-paced and collaborative environment.

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What You'll Do

• Monitor real-time transactions and alerts to detect and respond to suspicious activity.

• Investigate escalated cases and identify fraud trends and patterns.

• Collaborate with internal teams (Customer Service, Compliance, IT) to resolve fraud cases effectively.

• Maintain accurate documentation and generate detailed reports on fraud findings.

• Recommend improvements to fraud detection processes and system configurations.

• Update detection rules and thresholds to reduce false positives and enhance accuracy.

• Stay current with the latest fraud tactics and technologies through regular training.

• Ensure compliance with US banking regulations and internal fraud risk policies.

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What You'll Bring

• Strong customer service skills with clear written and verbal communication.

• Ability to handle inbound calls and emails efficiently as part of daily workflow.

• A solid blend of analytical, data entry, technical, and interpersonal skills.

• Proficiency in Microsoft Excel, Word, and Outlook for high-volume case management.

• Excellent analytical and problem-solving abilities; keen attention to detail.

• Strong organizational and time management skills; able to meet deadlines in a fast-paced environment.

• Ability to work effectively under pressure.

• Basic understanding of US banking fundamentals and financial systems.

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Preferred Qualifications

• 1–3 years of experience in fraud detection, financial services, or a related field.

• Familiarity with fraud detection platforms such as Actimize, SAS, or Falcon.

• Bachelor's degree in finance, Business, Criminal Justice, or a related discipline preferred.

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Why Join Us?

• Be part of a dedicated team working to protect customers and the business from fraud.

• Gain exposure to advanced fraud detection systems and real-time risk mitigation techniques.

• Contribute to meaningful improvements in operational efficiency and fraud prevention.

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Apply now and help us stay one step ahead of fraud.

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Benefits:

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Excellent job offers

Stability

Benefits above the law

Life insurance and Insurance of major medical expenses.

Food Vouchers.

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TCS is an inclusive and diverse opportunity company that does not discriminate!

Send your application in ENGLISH!!