Credit and Accounts Receivable Supervisor LATAM

The Credit and Accounts Receivable Supervisor LATAM is responsible for work with the Corporate Credit Team – USA on the development and implementation of processes and controls related to customer credit approval, collections, and accounts receivable for two Victaulic group companies: VCoA and VdM. The position will include assisting in the implementation of shared collection systems, services, and controls, as well as process improvement. Responsible for regulatory compliance, publication of key Accounts Receivable reports, and issuance of collection-related CFDIs in Mexico (payment complements in M3) in coordination with the Regional Tax Department and LATAM Finance Management.

Responsibilities:

• Collect overdue invoices within the assigned collection portfolio; make collection calls and send emails.
• Request credit notes from Customer Service for shipping discrepancies or disputes.
• Reconcile bank collections with customer accounts. Identify customer payments for application in BPCS or M3.
• When collection is done through M3, follow up on the payment, issue the CFDI payment complement, and send it to Distributors for their tax benefits.
• Build strong relationships with key customers.
• Establish solid collaborative relationships with Regional Sales Managers.
• Review all new account requests and existing credit limit updates from staff before submitting to the Credit Manager.
• For each new account, request a diligent analysis of market reputation through the Compliance area and the Regional Compliance Officer.
• Identify and escalate any negative customer activity to the Credit Manager and Sales Management team.
• Manage the dispute portfolio; work with the team to ensure disputes progress toward resolution.
• Escalate all open billing issues to Sales Managers and Customer Service.
• Conduct creditworthiness analysis of Distributors as needed.
• Collaborate and communicate collection concerns with the Vice Presidents of Customer Service and Sales.
• Prepare key reports such as: Reserves, Aging, DSO/Receivables Turnover, and Monthly Closing.
• Support the implementation of the new ERP solution (Infor M3).
• Drive dispute resolution and reporting.
• Analyze, recommend, and improve Credit/Collections Systems (GETPAID, QlikView).
• Review and update Credit Department Policies, Controls, and Procedures.
• Continue professional development to enhance business knowledge and skills needed for career growth.
• Perform formal analysis and review of customer credit limits as needed.
• Assist with any type of internal or external audits as required.

Qualifications (education, experience, personal attributes):

• Bachelor's degree in accounting or finance (specialized in Treasury and/or Accounts Receivable processes).
• Must demonstrate a strong knowledge and proficiency with the use of Microsoft Office.
• Demonstrate professional written and verbal communication skills.
• Must be energetic and demonstrate an ability and initiative to question processes with the goal of driving process improvement and solving problems.
• Experience in Credit & Collections. (Manufacturing / Construction Industry preferred)
• Basic knowledge of BPCS and M3 (receivables module - preferred).
• Bilingual - Spanish & English.