Position: Customer Service Representative – Contact Center

Location: Zapopan, Jalisco. Hybrid or On Site

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

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In this role, you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies.

Responsibilities

· Work closely with development architects, clients, and business analysts to build efficient solutions leveraging the appropriate technology stack

· Develop web applications and components based on a Java/React technology stack

· Understand the architecture and functional sub-components within overall application platform

· Participate in complete software lifecycle – analysis, design, develop, test, and deploy solutions

· Be in sync with the tools and processes available firmwide

· Take ownership of project and deliverables

Qualifications we seek in you!

Minimum Qualifications

· Excellent written and verbal communication skills (english and spanish)

· At least 1 year of experience in Contact Center, Back Office, etc.

Preferred Qualifications/ Skills

· A very strong communicator with the ability to interface directly with clients and analysts to ensure technical requirements and delivery align with expectations

· Ability to utilize technology/design to provide business solutions, adapting new technologies based on the project requirement

· Strong analytical and design skills, including the ability to understand business requirements and translate them into efficient and effective technical designs that work well within large-scale, well-structured enterprise environments

· Excellent troubleshooting skills, with the ability to quickly identify and document the root cause of issues, and effectively communicate possible resolutions

· Effective communication, presentation, and collaboration skills

· Can work independently effectively

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Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.