RESPONSIBILITIES:

· Work actively with team members to analyse and resolve application issues

· Identify defects, discrepancies, and trends by ways of code debugging or log analysis

· Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

· Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

· Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

· Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

· Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

· Actively participate in Change management process with view to manage risk in production environment

· Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

· Develop reports that provide trending statistics to track and manage application health and support service performance

· Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

· Lead technical discussions and act as a point of contact for escalations

· Contribute to team skill development in critical areas

· Present findings and recommendations to senior leadership and answer questions relating to analysis performed.

· Drive automation and transformation initiatives, best practices within the support team and encourage continuous improvement.

· Collaborate with cross functional team (AppDev, Platform, Tools and business) to ensure application stability and smooth operations.

· Contribute to the development of team members by identifying critical areas for improvement and leading skill development initiatives.

MUST HAVE SKILLS:

· Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues,

· Good unix, DB, trouble shooting skills, Good understanding of ETL / batch Processes and capacity management

· Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders.

· One of the following Structured or Object Oriented programming languages: Java, C, C++.

· One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.

· One of the following RDBMS environments: Sybase ASE/IQ, Oracle, DB2 or MongoDB

· Computer Science concept of Data Structures in practical use cases

OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE )

Experience in the Financial Service Industry, Domains like Risk, Capital Market and Financial products.