Job Description

Position: Customer Care Technical Intern

Location: Naucalpan de Juarez, Mexico

Duration: 1 year

Education Recommendations: Currently studyingTelecommunications Engineering, Information Technology, Computer Science, Electrical Engineering or related fields.

PLEASE NOTE THIS POSITION IS ONLY FOR ACTIVE UNDERGRADUATE STUDENTS

Role Overview:

As a Customer Care Technical Intern at Nokia your key contributions will include developing and maintaining automation scripts for Nokia products and assisting in customer activities, directly engaging with telecom providers in Latin America. You'll gain hands-on experience with technologies such as Java, Python, and Linux while promoting best practices in automation and database management.

About Team:

You will join the dynamic Services & Care of Market team within Cloud and Network Solutions. Work in a hybrid environment that balances remote flexibility with in-person collaboration, utilizing cutting-edge virtual tools. Enjoy a collaborative culture that prioritizes professional development, with mentorship opportunities from industry experts. Experience the thrill of helping service providers thrive in a rapidly evolving landscape where your efforts can make a significant impact.

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Responsibilities

As part of the team, you will:

• Develop and maintain scripts for automation routines for Nokia products.
• Conduct health checks for Nokia products using scripts.
• Create and manage scripts for automating database tasks.
• Compare different databases through automated scripts.
• Engage in customer activities with Customer Care Managers.
• Collaborate with Customer Care Technical Leads during customer activities.

Join our dynamic team to work on cutting-edge technologies, develop impactful automation solutions, and collaborate with industry leaders. Join us for an exciting journey in the telecommunications industry, surrounded by a supportive team that values innovation and work-life balance

Qualifications

What is Nokia looking from me:

• Strong Programming Skills: Proficiency in Java, JavaScript, C++, Python, or similar languages.
• Familiarity with Linux/Unix Environments: Ability to navigate and utilize Linux/Unix systems effectively.
• Intermediate to advanced Office 365 Skills: Proficiency in Power BI and PowerApps.
• Excellent Communication Skills: Strong verbal and written communication abilities in English.
• Familiarity with GenAI: Interest in and understanding of Generative AI technologies.

It would be nice if you also had:

• Automation Skills: Experience in developing and maintaining automation routines and health checks.
• Adaptability and Creativity: Willingness to work in cross-functional teams and bring innovative solutions.

About Us

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.