PURPOSE

The AR Billing Analyst oversees the invoicing process and payment applications to ensure accuracy and timeliness. This role involves reconciling accounts, resolving disputes, and collaborating with various teams to address customer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor invoicing methods to ensure timely delivery and compliance with customer contracts.
• Review and resolve customer disputes related to taxes, pricing, and other billing discrepancies.
• Manage credit and re-billing processes for disputed invoices.
• Coordinate payment applications, including ACH, E-Checks, Lockbox, and Credit Cards.
• Prepare reports on payment application for internal stakeholders.
• Resolve credit card transaction failures and address system issues.
• Communicate with customers regarding account issues and processed payments.
• Collaborate with cross-functional teams to resolve customer issues and ensure accurate records.
• Participate in account reconciliations and projects to reduce unapplied payments.
• Adhere strictly to internal policies and processes.
• Maintain detailed records within SAP and aging reports regarding collection efforts.
• Initiate timely follow-up with customers and internal teams to resolve issues.
• Facilitate professional communication and relationship-building for effective collections.

QUALIFICATIONS

Education

• Degree in Business, Finance, Accounting, or related field preferred, or equivalent work experience.

Experience

• 3+ years of Billing or AR experience required
• 5+ years of Cash Applications experience required
• 2+ years of Accounts Receivable experience required
• B2B collections experience, manufacturing preferred

Knowledge, Skills and Abilities

• Excellent interpersonal communication skills, both verbal and written.
• Proficiency in Microsoft Excel, including tables, pivot tables, and advanced functions.
• Working knowledge of SAP; familiarity with manufacturing industry processes preferred.
• Ability to identify process improvements and develop best practices.
• Disciplined work ethic with the ability to manage multiple projects.
• Self-starter with the capability to work independently and collaboratively.
• Fluent in spoken and written English.

Benefits

• Savings fund
• Food vouchers
• SGMM
• Monday to Friday
• Among others 
• WFH (1 day per week)

If you are interested, apply here