PROFILE:

HIGH SCHOOL DIPLOMA OR GED.

2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT.

HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS.

CUSTOMER SERVICE ORIENTED. PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE.

COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT.

BILINGUAL ENGLISH / SPANISH, REQUIRED. ACTIVITIES: • TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.

• TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN.

• KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS

• COMMITMENT TO FIRST CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.

MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER.

• ENSURES DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION, AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.

• ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS, AND BASIC CLAIMS INFORMATION.

SHIFT:

TRAINING SCHEDULE (2 WEEKS): MONDAY TO FRIDAY 9.00 TO 18:00

MONDAY, FRIDAY AND SATURDAY 9:00 TO 19:00 AND TUESDAYS AND THURSDAYS 9:00 TO 18:00 | (SUNDAY + 1 WEEK DAY OFF) IT CHANGES DEPENDING US (DALLAS) TIME ZONE.

IT CHANGES DEPENDING US (DALLAS) TIME ZONE. (2 BREAKS OF 15 MINUTES AND LUNCH TIME 1 HOUR)

SALARY AND BENEFITS:

$16,500 MONTHLY BASE SALARY

$542.77 DAILY BASE SALARY

$3,799.39 WEEKLY BASE SALARY (3,200 NET WEEKLY)

BONUS: UP TO 4,500 MONTHLY (BASED ON METRICS/OBJECTIVES) + TRICOLOR BENEFIT PACKAGE (2% SAVINGS FUND, 1,400 FOOD STAMPS, 20-DAY CHRISTMAS BONUS)