Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquires basic skills through work experience or formal training to perform routine tasks.
• Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.
• Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
• Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
• Impact of decisions is primarily contained to the work of the job.

Work Experience:

• Typically requires less than one year of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Basic computer, email, phone and communication skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.