Summary:

We are seeking a Senior Implementation Project Manager to lead enterprise-level onboarding projects that promote strong client adoption and long-term success. You'll design tailored project plans, guide key stakeholders, and manage delivery from kickoff through completion on time and within scope.

As the primary contact during implementation, you'll ensure smooth communication, proactive risk management, and consistent alignment with client goals. This role requires strategic thinking, cross-functional coordination, and a polished, professional approach to complex project delivery.

Technical Skills:

• Project management tools (e.g., GuideCX, Monday .com)
• SaaS platform familiarity
• CRM systems (e.g., Salesforce)
• Advanced data analysis (Excel); report creation (PowerPoint)
• Documentation tools (e.g., Confluence)
• Video conferencing platforms (e.g., Zoom, Teams)
• File sharing tools (e.g., Google Drive)
• Time tracking and forecasting tools
• Advanced understanding of APIs and integrations
• Digital adoption tools (e.g., Pendo)
• Collaboration platforms (e.g., Slack, Teams)
• Basic QA/testing familiarity
• Contract interpretation (non-legal)
• Training platform exposure (e.g., LMS systems)

Experience Required:

• 6 – 8 years of experience in SaaS implementation, project management, client onboarding, or customer success
• Minimum 2 years working with Enterprise clients
• Background in HCM, HR Tech, or other configurable platforms is a plus
• PMP certification

Other Requirements:

• English proficiency: C1 (Advanced)
• Exceptional communication and stakeholder management
• Strategic problem-solving and delivery excellence

Apply now and joing our team!