Aún no hay resultados para tu búsqueda
Encontramos estas vacantes similares que podrían interesarte.
También puedes buscar
También puedes buscar
Refina la ubicación de tu búsqueda
Refina la ubicación de tu búsqueda
Aún no hay resultados para tu búsqueda
Encontramos estas vacantes similares que podrían interesarte.
También puedes buscar
También puedes buscar
Refina la ubicación de tu búsqueda
Refina la ubicación de tu búsqueda
Hace 1 día
Problem Management Analyst
$35,000 - $40,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
TechMahindra, we are hiring a Problem Management Analys
Educational Requirements:
• Bachelor's Degree in Computer Science or equivalent
• ITIL v3/v4 Foundation Certified
Experience Needed:
• 5+ years of experience working in a large and dynamic Enterprise Operations environment.
• Problem Management experience – 1-3 years
Problem management certification or designation desired
Must
The Enterprise Problem Manager will:
• Facilitate in the development, refinement, and execution of all problem management processes.
• Responsible and/or chair the problem management review (major & 911 incident) processes throughout the Enterprise.
• Responsible and /or chair post-mortems providing the identification & publication of root cause for incidents along with placing measures to either mitigate recurrence or reduce recovery time restoring services.
• Applying a structured methodology and lead problem management activities
• Applying a problem management process and tools to support adoption of the problem methodology required by a project, initiative or steady state to resolve an issue.
• Facilitate and support problem communication and forum efforts
• Facilitate and support the design, development, delivery and management of problem management communications.
• Responsible for the Problem, Incident Severity Assessment (PISA) of all major & 911 communicated incidents within the problem lifecycle.
• Support training efforts
• Provide input, document requirements and support the design and delivery of problem management training programs.
Nice to Have
Skills and Qualifications
• A solid understanding of how people/teams go through the problem process/lifecycle
• Experience and knowledge of problem management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Broad technical understanding with acute process efficiency acumen with a strong understanding of management controls and audit principles
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts
ID: 20391351