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Hace 2 días
SAP SERVICE MANAGER S4HANA Cualquier sede *amc*
Si el reclutador te contacta podrás conocer el sueldo
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
Softtek
Buscamos al mejor talento para seguir haciendo de Softtek el Mejor Lugar para Trabajar!
Te gustaría formar parte de nuestro equipo de Consultores SAP como SERVICE MANAGER ?
Actualmente estamos contratando:
SERVICE MANAGER
SENIOR / SEMI SENIOR
Cualquier sede
Disponibilidad para Viajar
Inglés Avanzado (deseable)
**
Responsible for the overall service performance, monitor and control the priorities, conflicts, meeting the customer expectation with the services scope and generate appropriate actions from feedback as a result of the Level of Service Provided, including planning, estimating, managing the change of the scope, mitigating the risk of all deliverables (service requirements, issues resolutions, requirements) Maintains a consistent and high quality approach, having a clear vision of how to benefit the Customer engagement, and implementing process improvement as well as best practices.
Responsibilities:
- Acts as the primary point of contact for all ERP support and maintenance-related issues.
- Coordinates required activities to make it possible to execute whole day to day process.
- Leads and executes Operational Rhythm activities at the operational and tactical level (Provide and present weekly and monthly status reports to the - client regarding SLAs, projects, and initiatives).
- Ensures adherence to ERP Playbook and ITIL.
- Ensures that team members document enhancement/change requests, estimate or support estimates, define work plans, and monitor the various requests until completion
- Ensures SLAs (Service Level Agreements) compliance to meet contractual obligations.
- Coordinates with different groups to ensure seamless integration of ERP systems with other applications.
- Coordinate with external vendors and partners to manage service contracts from an operational perspective.
- Facilitates and/or leads team members to troubleshoot and resolve complex issues related to ERP modules/products and functionalities.
- Handle P1 and P2 incidents, supporting the assigned team members until resolution, documenting the RCA and the client's process.
- Facilitates and/or leads root cause analysis for critical incidents and implement preventive measures.
- Facilitates and/or leads team members to execute activities to identify improvements, as well as perform productivity analysis of his service and team members.
- Proposes and implements automation and optimization initiatives for ERP services and/or operations.
- Follow up and/or lead ERP enhancements.
- Address various internal Softtek requests, such as audits, use of tools and methodologies, team training, etc.
Competences:
- Demonstrated strong project management and operational execution skills.
- Proven Change agent skills - demonstrated ability to identify and implement best practices.
- Negotiation skills for commitments, scope changes, timelines, effort, and proposals.
- Decision-making skills that help implement corrective actions for service deviations.
- Ability to mobilize commitment from other functions - boundarylessness, Influencing skills.
- Strong skills in statistical analysis - applied to variation reduction and process optimization.
- Productivity - Effort Forecasting and Control.
- Ability to communicate effectively with team members and customers, providing progress and status of service/specific requests.
- Ability to work with team members across different locations including LATAM and India.
- Experience managing teams of 10 or more people.
- Experience/knowledge of automation methodologies and initiatives to reduce ticketing and ticket resolution times.
- Experience/knowledge of Knowledge Transfer processes, SOP creation, and the creation of required documentation for service delivery.
- Energized and ability to energize others Leadership.
- Proactive mindset.
- Customer oriented.
- Problem solving oriented.
- Ability to work under high pressure, complex environments and availability to attend critical issues, handling P1 and P2 incidents outside of office hours or on weekends.
- Related AMS process expertise.
**
OFRECEMOS:
- Estabilidad Laboral - Trabajo de Planta
- Excelente Sueldo - Prestaciones Superiores a las de Ley
- Oportunidades de Desarrollo
- Capacitación Constante
- Excelente ambiente de Trabajo
Si te interesa la Oportunidad Postulate por este medio!!
y envía tu Cv al corrreo de Contacto.
ID: 20561272