SUMMARY

Responsible for account, file system, security, hardware/software, and printer maintenance on OS platforms or environments. Installs and/or configures operating system and application software; troubleshoots problems on client and server sides. Documents and adheres to standard processes and procedures. Provides technical assistance as needed. May be responsible for managing small to medium sized projects. Assists in infrastructure planning and implementation.

RESPONSIBILITIES

• Assist System Administrators and Programmers. Provide troubleshooting assistance.
• Account management, file system/permissions troubleshooting. Administers and manages the Windows Active Directory and Windows Server services.
• Document processes and procedures. Develops work knowledge.
• Develop, test, implement and troubleshoot systems infrastructure enhancements. Assists in infrastructure planning and implementation.
• Troubleshoot Operating System problems and performance tuning on multiple platforms
• Performs special projects as directed.

REQUIREMENTS

• Level of Formal Education:An Associate's degree (two-year program) or equivalent formal training program.
• Area of Study:Computer Science or programming. Hardware, software, networking, system administration
• Years of Experience:Two to three years.
• Type of Experience:Experience in technical support, system administration
• Special Certifications or Technical Skills:Fluent in Spanish & technical English.
• Other/Preferred:Strong analytical skills, project management, customer service.