Job Description

The Role:

Remote point of contact for Dealers within a Region with Small Volumes

Your Impact:

Roles & Responsibilities

- Mobile Service

- Pickup & Delivery

- Online Service Reservations / GXP

- Ford Pass Rewards & Redemptions

- Ford Guest Experience

- Sales / Service NPS Lead

- Ford Commitment Program

- Model e CX Implementation

- FCP Exception Requests

What You'll Need:

Experience, Background & Requirements

• Bachelor's Degree in Marketing, Finance, or other Business

• Field dealer contact experience preferred

• Knowledge of dealership operations and dealership financial statements/sales and profit forecasts

• 2+ years of experience in Sales related jobs

• Availability to hybrid work

• Strong communication skills in English (both written and verbal)

Competencies & Skills

• Strong interpersonal / leadership / organizational skills and competencies

• Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel

• Able to work independently, and with ambiguity

• Strong verbal and written English proficiency

• Experience in the Microsoft Office suite

• Ability to work with accuracy under pressures of time and workload

• Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)

• Ability to manage deadlines and timelines with multiple inputs and complexities

• Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust

• Extraordinary teamwork, collaborative skills and demonstrated behaviors

• Customer service mindset

DISCLAIMER:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

About the Team

Marketing, Sales & Service plays an important role in Ford's revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.