NCC Network Support Engineers

Advanced conversational English is required.

100% remote.

Company Description:

---- Inc. provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world's leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises.

Expert-Level Troubleshooting:

Lead the resolution of critical and complex network outages and impairments.

Develop and execute advanced troubleshooting methodologies for recurring issues.

Perform forensic analysis of network events to prevent future occurrences.

Strategic Planning and Implementation:

Collaborate with engineering teams to design and implement network improvements.

Evaluate new technologies and tools for potential integration into the network.

Oversee the deployment and testing of new equipment and systems.

Leadership and Consultation:

Serve as a subject matter expert for Tier I and Tier II teams.

Provide consultation to customers, field teams, and senior management.

Author comprehensive documentation, including technical guides and incident reports.

Network Health and Performance:

Lead efforts to ensure optimal network performance and reliability.

Develop and implement proactive measures to minimize service interruptions.

Analyze performance data to recommend long-term enhancements.

Qualifications:

Bachelor's Degree in Telecommunications, Networking, or equivalent experience.

Experience in telecommunications or network operations.

Extensive knowledge of Layer 1 technologies and network management systems.

Proven expertise in leading technical teams and managing high-pressure scenarios.

Excellent problem-solving and decision-making skills.

Skills and Knowledge

Equipment:

Infinera

Fujitsu: 4500, 4300, 4100, 7420

Cyan: Z77, Z33

Ciena: RLS, Corestream, 4200, Core Director, 6500, 5200, OC48 Classic, OC192 Classic

Cisco: 15454, MSTP

Nokia: DMX, 1830

EMS Applications:

Ciena: One Control, MCP, or Preside

Cyan: CyMS (Blueplanet)

Fujitsu: Netsmart 1500

Alcatel Lucent: Wavestar or INC (DMX), PHM (1830)

Infinera: DNA

Generic Applications:

Metasolv / M6

Oracle Assure 1

Salesforce

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