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Hace 5 días
Experienced Trainer (Call-Center Bilingual)
Si el reclutador te contacta podrás conocer el sueldo
ALORICA en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones de ley
- Prestaciones superiores a las de la ley
- Plan de carrera y crecimiento
Descripción
Summary
Supports the training department by facilitating new hires and continuing education training, testing, and predicting performance, and reaching specified account key performance indicators using curriculum and materials specialized to an account.
Key responsibilities
- Conducts new hire training in a classroom or virtual setting.
- Conducts continuous education or up-training sessions.
- Completes monthly phone time requirements as established by the regional training leader. Reports on the progress of assigned projects to the Training Manager.
- Maintains positive, consistent communication with departments and corporate staff.
- Maintains ongoing dialogue with department heads as needed.
- Assists training and other functional departments with any other necessary functions.
Education
High School Degree, GED or other equivalent education.
Requirements
- At least 1 year of training/teaching experience required with the ability to grasp cultural nuances across different regions.
- Ability to effectively organize work and priorities against deadlines. Strong negotiation skills, effective communication, and classroom management skills. Proficiency of presentation and listening skills.
- Knowledge of adult learning techniques and best practices in training delivery.
- Advanced English level (oral & written), CEFR Level C1-C2.
- Capable to work at home and on-site. Full schedule availability, and no restriction having rotative schedules (AM/PM/Midnight shift), including weekends.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20565180