Overview: We are seeking a detail-oriented and technically skilled Technical Administrative Assistant to support the LATAM team. This individual will play a key role in assisting with the preparation and management of Proof of Concept (POC) packages, setting up and supporting technical platforms, and providing back-office technical support for the business. The ideal candidate will have experience in technical assistance, administrative tasks, and a strong understanding of technology platforms and project coordination.

Key Responsibilities:

POC Tech Support (2-3 per month/CSO):

• Establish CCTV Connections: Setup and validation of CCTV systems.
• Prepare POC Packages:
• Compile and organize presentation materials (PPT) with bubbles marking key store areas, organize modules in english/spanish/vietnamese, and detailed instructions for the factory team.
• Provide all necessary details, such as operational requirements, protocol, and technical specifications.

Technical Support for CSO :

• Dashboard Setup: Configure the Yedda dashboard for clients, ensuring correct settings and data integration.
• Manage Setup: Assist with the setup of the "Manage" platform to monitor and track POC results and client data.
• Mobile App Setup: Support the integration of the Yedda mobile app for the client. (Approx. 1 hour)
• Final Report Support: Assist in the creation of final reports for the clients based on POC results.
• Asana Support: Provide technical assistance with project management tools.

Support for BU Mexico:

• Preparation of Invoices for Current Clients:
• Handle invoice preparation for existing clients, ensuring all details are accurate and meet internal financial guidelines.
• Average time per invoice: (note: some clients may require multiple invoices).

Additional Tasks:

• Technical Troubleshooting and Communication: Provide support during the POC process and assist with troubleshooting technical issues as they arise.

Skills and Qualifications:

• Technical Proficiency: Experience working with technology platforms, particularly in dashboards, mobile apps, and CCTV systems.
• Attention to Detail: Ability to manage multiple technical packages while maintaining a high level of accuracy.
• Administrative Experience: Previous experience in administrative or back-office support, especially in technical environments.
• Familiarity with tools like Asana or similar to help organize tasks and meet deadlines.
• Languages: Proficiency in English and Spanish (spoken and written) to communicate effectively in team Yedda