DESCRIPTION

The Detention Analyst supports the freight brokerage operations by monitoring, analyzing, and managing detention-related data. This role ensures timely resolution of detention charges, identifies trends, and helps optimize carrier and shipper performance to minimize delays and reduce operational costs.

KEY RESPONSABILITIES

Detention Tracking & Documentation:

• Check that all portals are updated in real time.
• Monitor load statuses to identify delays at shipper or receiver locations.
• Ensure accurate and timely documentation of arrival, loading/unloading, and departure times.
• Collaborate with carriers and customers to confirm detention time and validate charges.

Data Analysis & Reporting:

• Analyze detention trends and generate reports to identify frequent issues by lane, customer, or facility.
• Recommend improvements to reduce detention time and increase operational efficiency.
• Support billing teams by validating detention-related charges before invoicing.

Operational Support:

• Work with management and operational team to prevent detention incidents.
• Contribute to service-level improvement initiatives and customer satisfaction efforts.

REQUIRED SKILL SET

• Punctuality & Attendance
• Sense of urgency
• Teamwork
• Self-Motivation
• Problem Solving
• Outgoing
• Proactive
• Communication

QUALIFICATIONS

• Leadership experience
• Bachelor's degree in Engineering (PLUS)
• Advanced Excel (Pivot table, Vlookup, etc)
• Customer Service Experience
• Advanced English (be able to have a business conversation in English)
• Excellent organizational and multitasking abilities
• Schedule availability

BENEFITS

• Private Medical Insurance
• Law Benefits
• Competitive Salary
• Career path