Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Accounts Receivable Specialist, Process Associate - English

In this role, We are looking for someone with good communication skills.

Responsibilities

• Resolve customer receivable issues, disputes, and/or claims with Customer Service and Commercial colleagues by collecting, analyzing, and reviewing client data.

• Daily interaction with external customers, including acquiring up-to-date information on receivables and payments and following-up if encouraged payments have not been received

• Review ageing of accounts and initiate calls to customers to arrange for payment, in line with portfolio strategy.

• Maintain call logs and encouraged payment dates

• Resolve customer enquiries promptly & accurately, by understanding customer market & needs.

• Proactively contact customers for prompt collection or resolution of aged receivables, by regularly collecting & analyzing customer data.

• Have a controllership overview of the dunning cycle/letters.

• Validate that reports meet company's risk & financial requirements.

• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.

• Opportunities to take part in projects, for those interested in personal / professional development opportunities.

• Accomplish all your responsibilities in line with company's compliance and integrity requirements.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Business School Degree or qualification (Finance or Business Administration or equivalent).

• Ability to work under pressure in a dynamic environment.

• Microsoft Office proficiency, especially Excel.

• Proven effective cash collection skills, with detail orientation.

• Shown Financial Analysis Skills

• Good Communication Skills

• Ability to be pro-active and to think “creatively”.

• Excellent shown interpersonal and partnership skills.

• Excellent verbal and written communication skills.

• Capable of resourceful problem solving, while remaining customer-focused.

• Cultural Awareness in a diverse and international environment.

• Thirst for learning! Analytical thinking and ability to learn fast.

Preferred Qualifications/ Skills

• Personal culture and ability to deal with the client properly

• High motivation and willingness to learn

• Ability to work under pressure in a dynamic environment.

• Ability to be flexible and adapt to constantly changing priorities