Job Description

The Technical Manager has overall responsibility for the technical success of the project. Supports the project manager by providing insight into technical planning and execution issues. Leads the technical team through the entire duration of the project. Acts as the primary technical communications contact for the customer.

The Technical Manager manage and control implementation of all project technical aspects (end-to-end) within contractual scope; manage technical solution documents (requirements, architecture etc.) following contract signature & during execution; manages technical aspects/activities within the project - including requirements, development, integration and testing; provide status & results to PM as arranged/requested; primary customer interface for management aspects related to the technical solution. Responsible for obtaining formal customer sign-off on requirements and technical acceptance of solution.

Responsibilities

• Technical contact and reference person for medium and big sized projects. Working together with Project management and technical staff
• Manages all the technical management activities defined in Customer contract with medium/large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
• Acts as primary technical interface and first technical escalation point within the Customer project*.
• Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology.
• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
• Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.
• Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.
• Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.
• Ensures network availability with Care project team.
• Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations).
• When applicable supports Solution Managers to review adopted solutions and assumptions. *The term "customer project" refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business.

Qualifications

• Bachelor's degree in engineering (Telecommunications, Computer Science, Electronics or related) with experience in telecommunication area.
• Deep knowledge of Telecommunication Cloud Core network architecture (IMS, SDM, EPC and 5G Core) including Cloud Infrastructure technology (CNF and VNF) and desirable understanding in Applications like OSS (Assurance and Fulfillment), Analytics and Security.
• Strong Technical Management process skills for complex solution integration of mobile core networks with IMS, LTE, VoWifi, 5G network technologies.
• Knowledge of Cloud Infrastructure solutions for Telco including Nokia CBIS and NCS, RedHat OSP and OCP.
• Basic understanding of Openstack, Kubernetes(k8s), Docker Container technologies.
• Knowledge of orchestration and lifecycle management of cloud, IP network and applications, up to full delivery lifecycle automation with CI/CD.
• Business understanding and development.
• Customer Focus.
• Leadership & Management. Strong inter-personal skills like conflict management & resolution, ability to lead and motivate people, empathy.
• Native Spanish speaker (mandatory) and Fluency in English verbal and written communication is a must.

About Us

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.