Job Description

Our Team

Customer Success Services (CSS) is looking for engineers with large hands-on experience with WebLogic Server. Someone who can deploy, administer and troubleshoot WLS in complex topology environments.

These engineers will join the Global Expertise Center based in Guadalajara (México) a team that centrally delivers proactive and reactive services for any country across the world.

CSS is an organization providing tailored mission critical support services for the full Oracle Product Stack. CSS understands the customer's needs and helps them to increase availability, improve performance, mitigate risk, and save cost.

Your Opportunity

We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid environments. We look for engineers who can quickly learn, who are willing to work with new and innovative products and solutions, and who are capable to interact and collaborate with people in different teams globally to provide always the best-tailored solution to Oracle customers.

CSS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-prem and in cloud environments.

Your Qualifications

• Mandatory hands-on developing experience with
  • Weblogic Server,
  • Coherence,
  • Web Tier (Oracle HTTP Server, WebCache)
• Candidates must demonstrate knowledge in at least one of the following product areas:
  • Identity Management (Identity Manager, Access Manager, Entitlements Server, Enterprise SSO, Adaptive Access Manager, Identity Federation, Oracle Universal Directory, Virtual Directory) or...
  • SOA&BPM (Oracle Service Bus, B2B, Adapters, Business Rules, BPEL, CEP, Web Services Manager, Business Process Management Suite, BAM) or...
  • Webcenter (Webcenter Sites; Webcenter Portal; Webcenter Content, Webcenter Imaging) or...
  • Business Intelligence Technology (BI Enterprise Edition, BI Publisher, BI Mobile) or...
  • Forms & Reports, APEX, ADF, Java EE
• Experience with any of the following Cloud Services would be highly valued:
  • OCI (Oracle Cloud Infrastructure)
  • Application Container Cloud Service
  • Integration Cloud Service, SOA Suite Cloud Service, API Platform Cloud Service, Process Cloud Service
  • Content & Experience Cloud, WebCenter Portal Cloud Service
  • BI Cloud Service
  • CASB Cloud Service, Identity Cloud Service, Security Monitoring & Analytics Cloud Service Intranet
  • AWS, Azure, or any other non Oracle cloud provider.

Our Ideal Candidate

In addition to the technical capabilities, our ideal candidate is a person who could:

• Deliver high quality technical results to CSS Customers;
• Understand customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
• Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products.
• Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience;
• Escalate at the right time customer issues to Technical Account Manager where relevant;
• Ensure adherence to internal methodology, tools and quality standards;
• Actively participate on Services development;

Your Responsibilities

• Work in a shared team with members distributed globally and provide Support to CSS Customers on their critical environments, specifically in their WebLogic server environments;
• End-to-end hands-on administration: Install and configure, upgrade, patch, troubleshoot, optimize performance, knowledge transfer,...
• Deliver hands-on activities in customer maintenance windows.

Additional Requirements

• University Degree
• Excellent communication and technical documentation writing skills
• Development background will be valued
• Fluent English (other additional languages will be also valued)
• Availability to travel and work onsite at customers by not less than 50%
• Availability to work 24x7

Responsibilities

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer