What will you do?

The position requires a self-motivated associate with strong analytical skills who can work independently to process warranty claim requests, answering questions and resolving warranty claims to completion. Processes data accurately and within designated timeframes. Collaborates with various operations teams to research and resolve issues. Works closely in a team environment to meet deadlines. Ensures timely and quality responses to internal customers.

How will you do it?

• Under general supervision, process warranty claims utilizing the Warranty Navigator platform for all Applied (chiller and air handler) products.
• Handles warranty related activities including data input, processing, and maintenance of warranty databases.
• Provides assistance to customers by processing data, answering product and claims related questions. Coordinates warranty resolution with branches offices worldwide.
• Translate lessons learned and quality issues to continuous improvement workstreams and warranty reduction on all Applied products.
• Actively provide feedback and work in conjunction with Product Technical Support and Quality teams
• Assists on projects to improve cost of quality and warranty claim administration.
• Reviews documentation and product literature for accuracy and completeness related to warranty processing.
• Employs metrics (Pareto charts, etc.) to evaluate trends in warranty claims and improvements.
• In addition, may be required to work with other teams in the JCI organization, these teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, manufacturing plant quality, and field service personnel.

What we look for?

• University degree and 1 year suggested minimum experience, or 2-year degree and 6 years suggested minimum experience, or 10 years equivalent combination of education and experience.
• Must have strong written and verbal English
• Basic knowledge of HVAC required
• Proficiency in Microsoft Suite Applications (Word, Excel, and PowerPoint) as well as internet software and email is required
• Ability to navigate in moderately complex databases is a plus
• Power BI reporting skills a plus
• Technical writing skills a plus
• Project management skills and/or training a plus

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.