• Proactively review assigned aging receivables with the goal of decreasing past due accounts and reducing Days Sales Outstanding (DSO).
• Aid in the resolution of customer disputes.
• Execute collection strategies across different regions and companies, including contacting customers and making outbound collection calls in a professional manner while maintaining and improving customer relations.
• Resolve client-billing problems and rescues accounts receivable delinquency, applying professional customer service skills in a timely manner.
• Communicate and liaise across multiple departments to resolve collection queries, including operations, commercial, treasury, and accounting.
• Recommend accounts for insurance claims.
• Collect customer payments in accordance with payment due dates.
• Provide monthly and quarterly overdue and bad debt reports to management and external parties.
• Maintain up to date information regarding the status of past due accounts in the internal collections database.
• Identify issues attributing to account delinquency and discuss those issues with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.

Experience & Qualifications

• Minimum of 3 years' experience in corporate collections, including interaction with a large customer base.
• Hold an associate or bachelor's degree (or equivalent) in business or a related field.
• Bilingual – English
• Have strong communication, problem solving, and analytical skills.
• Be knowledgeable in processing credit notes and cash on account.
• Excellent time management skills - effectively allocating time, prioritizing tasks, and meeting deadlines.
• Possess an understanding of accounting principles pertaining to accounts receivables.
• Understand foreign exchange.
• Work independently and adapt to a fast-changing environment.
• Be proficient in Microsoft Office (Excel, Word) and knowledge of FIS GETPAID and Oracle JDE II is a plus.
• Have high attention to detail with an eye for accuracy.
• Be creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Experience in a commodity trading environment is preferred.