International company looking for talent to join our team!

Intugo in partnership with an American company that is more than a revenue cycle

management company – It is a strategic partner for growth. Combining expert services with

AI-enabled technologies and personalized support, it stands as the premier revenue cycle

partner for leading health systems, physician groups, and academic medical centers across

the United States.

JOB DESCRIPTION – Clinical Operations Team Lead

Overview:

The Clinical Operations Team Lead will oversee a team of up to 15 members, ensuring the

achievement of key operational goals such as SLA adherence, productivity, quality, and

turnaround time. The role involves strategic leadership, performance oversight, resource

planning, and active engagement with team members to ensure high service delivery and

employee satisfaction.

Key Responsibilities:

? Daily Operations Management: Supervise day-to-day operations ensuring timely

and accurate completion of tasks per client-specific guidelines.

? Compliance Monitoring: Ensure team compliance with healthcare regulations (CMS,

HIPAA) and client-specific requirements.

? Operational Strategy Development: Design and execute process improvement

strategies to enhance efficiency, reduce costs, and improve quality.

? Resource Allocation: Manage staffing, tools, and technologies to align with workflow

demands and client expectations.

? Site Management: Ensure the smooth functioning of all systems and tools across the

virtual environment and site operations.

? Data Analysis & Reporting: Use data to track performance, identify trends, and inform

decision-making. Deliver performance reports and insights to senior management

and clients.

? Team Support & Development: Provide real-time support, conduct team meetings

and one-on-ones, introduce new processes, and ensure consistent protocol

adherence.

CANDIDATE PROFILE

Academic & Professional Background:

? Option 1: Medical Doctor (MD) with at least 3 years of clinical experience.

? Option 2: Registered Nurse with a bachelor's or master's degree and 5 years of clinical

experience.

Experience:

? At least 2 years in utilization review, CDI, clinical denials/appeals, or physician

advisory services.

? At least 2 years in a leadership role managing remote teams in healthcare or BPO

settings.

? Familiarity with healthcare regulations (e.g., CMS) and revenue cycle tools.

? Certifications (preferred): Case Management (CCM), Utilization Review (URAC), CDI, or

equivalent.

Key Competencies:

? Leadership: Ability to inspire, guide, and manage remote teams effectively.

? Communication: Strong verbal and written communication skills for diverse

audiences.

? Analytical Thinking: Data-driven decision-making and performance monitoring.

? Time Management: Ability to manage multiple priorities and meet tight deadlines.

? Problem Solving: Proactive identification and resolution of operational issues.

? Team Development: Coaching and mentoring to build high-performance teams.

? Technical Proficiency: Experience with revenue cycle software and collaboration tools.

? Bilingual: Fluent in written and spoken English.

? Compliance-Oriented: Awareness of HIPAA, HR policies, and information security

standards.

WORKING SCHEDULE:

? 7:00 AM – 4:36 PM

? Monday to Friday or Tuesday to Saturday

? Training Schedule: Monday to Friday, 7:00 AM – 4:36 PM