Hace 2 días
Analyst Global Customer Service
Si el reclutador te contacta podrás conocer el sueldo
the hershey company en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Administrativo
Subcategoría: Administración
Educación mínima requerida:
Detalles
Contratación:
PermanenteEspacio de trabajo:
PresencialDescripción
Job Title Analyst Global Customer Service
Reports to Assc Mgr, CS Global Analyst
Department Delivery Services
Job Location Providencia, Jalisco
Summary
This role will be part of a team that seeks to standardize the order to cash process globally across Hershey's markets. The role will involve developing tools, metrics, and data visualizations that support our vision to simplify and digitize our business and support our supply chain partners. Successful candidate will demonstrate aptitude in data mining, processing, and interpretation and the ability to learn modern software to create new value.
Responsibilities:
Work to standardize processes, metrics, reports, dashboards, and other tools related to customer service and supply chain across all geos in the company.
Routinely communicate with Customer Service, Demand Planning, Supply Chain Planning, Sales Planning teams to receive the Strategy for Seasonal projects, Licenses, In & Out Items, Critical Items, or any change related to availability or prioritization to be able to communicate to OMR's. These duties may vary by geo.
Ensure all system settings (SAP and non-SAP as needed), allocations programs and subsequent process steps and approvals are in place and in line with the commercial and SC strategy. Proactively communicate progress and performance of this to both Customer Service and stakeholder leaders and forums
Monitor and measure the success of the strategy and deployment plans, by running reports, analyzing, and communicating milestones, risk and opportunities, and Service Level progress.
Minimum knowledge and skills
• Advanced skills in system data extraction, end-to-end process analytics, data visualization, and root cause analysis
• Fluency in English, including reading and writing
• Basic knowledge of analytical/development tools such as Alteryx, Power BI, Excel macros, or Tableau
• Strong problem-solving skills
• Interpersonal communication skills, relationship management, and collaboration skills
• Ability to multi-task, prioritize tasks and provide decision support
Education
BS/BA degree in Finance, Supply Chain, or Engineering (or)
Experience
1-2 years' experience as a data analyst required
Reports to Assc Mgr, CS Global Analyst
Department Delivery Services
Job Location Providencia, Jalisco
Summary
This role will be part of a team that seeks to standardize the order to cash process globally across Hershey's markets. The role will involve developing tools, metrics, and data visualizations that support our vision to simplify and digitize our business and support our supply chain partners. Successful candidate will demonstrate aptitude in data mining, processing, and interpretation and the ability to learn modern software to create new value.
Responsibilities:
Work to standardize processes, metrics, reports, dashboards, and other tools related to customer service and supply chain across all geos in the company.
Routinely communicate with Customer Service, Demand Planning, Supply Chain Planning, Sales Planning teams to receive the Strategy for Seasonal projects, Licenses, In & Out Items, Critical Items, or any change related to availability or prioritization to be able to communicate to OMR's. These duties may vary by geo.
Ensure all system settings (SAP and non-SAP as needed), allocations programs and subsequent process steps and approvals are in place and in line with the commercial and SC strategy. Proactively communicate progress and performance of this to both Customer Service and stakeholder leaders and forums
Monitor and measure the success of the strategy and deployment plans, by running reports, analyzing, and communicating milestones, risk and opportunities, and Service Level progress.
Minimum knowledge and skills
• Advanced skills in system data extraction, end-to-end process analytics, data visualization, and root cause analysis
• Fluency in English, including reading and writing
• Basic knowledge of analytical/development tools such as Alteryx, Power BI, Excel macros, or Tableau
• Strong problem-solving skills
• Interpersonal communication skills, relationship management, and collaboration skills
• Ability to multi-task, prioritize tasks and provide decision support
Education
BS/BA degree in Finance, Supply Chain, or Engineering (or)
Experience
1-2 years' experience as a data analyst required
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ID: 20345291