Job Description

This position is responsible for managing key logistics functions, including white glove customer service, performance tracking, and load scheduling. Oversees intern and team performance, ensures accurate load tracking, and collaborates with internal teams to drive efficiency and prevent financial losses.

Main Responsibilities:

• Supervise specific white glove operations, including tracking select high-priority customers with specialized needs.
• Review daily customer scorecards, develop action plans in collaboration with Key Account Managers (KAMs), identify teachable moments in real-time, and report key findings to upper management.
• Ensure all load appointments are requested in a timely manner and scheduled appropriately to optimize both carrier efficiency and margin performance.
• Attend regular customer meetings to align on service expectations and performance.
• Oversee proper tracking of all loads through the designated application to ensure operational visibility.
• Manage intern performance by supervising their tasks, providing updates as needed, and supporting optimal productivity.
• Lead the Appointments (Appts) team, ensuring smooth coordination and execution of appointment scheduling.
• Oversee the Detention Collector to ensure adherence to the escalation process and timely submission of detention requests; collaborate to create strategic plans that minimize financial loss.

Required Skill Set:

• Highly organized
• Strong proactive communication skills
• Effective problem-solving abilities
• Skilled in teaching and training others
• Strong analytical thinking
• Excellent attention to detail

Requirements:

• English level – Advance
• 2+ years of proving experience in similar position
• 2+ years of proving experience in management
• Strong verbal and written communication
• Proficiency in Microsoft Office, CRM.
• Position 100% ON SITE (NO HOME OFFICE)

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Benefits:

• Private Medical Insurance
• Law Benefits
• Competitive Salary
• Career Path