• We are looking for an experienced Senior Technical Product Manager who loves retail and has a passion for delivering best-in-class experiences for consumers.
• Drive the strategic vision for Consumer Identity as a globally scalable platform, developing today's authentication space into a cohesive, consumer-focused value proposition. Build alignment across a wide group of stakeholders in support of your vision.
• Build relationships with external partners and vendors to support our vision and roadmaps, including managing the selection of solutions via the RFP process.
• Partner with Commercial, Product and Engineering teams in translating commercial goals and the platform vision into a well-sequenced, global roadmap:
• Balance foundational needs and specific use cases.
• Identify opportunities, partner to identify ROI, and prioritize and negotiate initiatives to develop a roadmap that delivers on the vision and strategy.
• Ensure the roadmap includes technical health and scalability.
• Ensure the roadmap accounts for and integrates dependencies across functions.
• Technical Execution & Delivery
• Work closely with engineering teams to design, implement, and optimize Identity APIs and authentication flows.
• Ensure our Identity platform follows best practices for security, performance, compliance (GDPR, CCPA, PCI-DSS, SOC 2), and resilience.
• Help define and influence the system design and domain model across consumer profile, loyalty, order management and third-party authentication provider as well as the Identity domain events.
• Drive metrics-driven decision-making by defining KPIs around authentication success rates, fraud detection, and user friction points.
• Build high-trust, mutually collaborative relationships to drive results:
• Partner with all stakeholders to elicit business needs, outcomes, and value, and ensure the solution roadmap is aligned to those needs, as well as other product roadmaps.
• Provide strategic advice on how to respond to stakeholders' business challenges.
• Partner within Technology to deliver the roadmap and achieve our projected value, including working with Security, Compliance, Fraud Prevention, and Engineering to align on secure-by-design authentication and authorization models. This individual will also need to coordinate closely with the LS&CO Privacy team for consumer privacy compliance.
• Work with UX and customer experience teams to optimize login and sign-up experiences, reducing friction while maintaining security.
• Collaborate with external vendors and third-party CIAM solutions to evaluate and integrate best-in-class identity capabilities.
• Represent the team in reviews with partners and senior company leaders to align resources and prioritization to ensure minimal time to value.
• Establish a consistent prioritization process that communicates clearly the Consumer Identity roadmap, objectives, priorities, and decisions across a wide group of stakeholders:
• Ground your solution vision in data: Draw insights from key metrics and data sets to iterate quickly; forecast and validate impact.
• Act as the solution evangelist to demonstrate commercial impact and value, with a compelling, data-driven narrative.
• Track value delivered, platform adoption, performance, and execution against the end-to-end roadmap and adjust next steps as necessary.
• Drive adherence to all standard TPM ways of working:
• Lead the end-to-end platform lifecycle.
• Benchmark LS&CO capabilities vs. industry trends and best practices.
• Translate technical product strategy into detailed requirements and prototypes, in partnership with engineering and architecture.
• Define OKRs. scope and prioritize activities based on forecasted impact.
• Act as an agent of change within and outside your team, challenging the status quo and embracing new methodologies towards better outcomes.

Wipro offers: Benefits above law, full payroll, constant training, and growth opportunity.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.