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2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
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2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC668707 LM021: Service Agent I (Open)

LM021: Service Agent I

Full time

Insurgentes No. 104 Bodega 5 y 7Moctezuma62553 Jiutepec, MORMexico

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface._x000D_
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Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service. Types or otherwise prepares various operations reports. Handles customers with packages in cage. Maintains and audits records and files as assigned (airway bills). Review airway bills and register as necessary. Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination. Provides administrative and clerical support to Station Ops Manager. Interfaces with customers on customs related issues. Maintains neat and clean appearance of the workplace/front counter, self and uniform. Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.

High School degree/Equivalent. Previous clerical or customer service experience in a service environment. Good general office skills required including typing, filing and computer literacy. Excellent communication, organizational and human relations skills. Clear and articulate speaking voice. Clean cut and neat appearance. Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test. Ability to lift 70 lbs (32 kgs) and to maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment. Spoken and written fluency in local language and demonstrated basic English language. Able to work variable shifts.

Job Posting End Date:
2023-11-24