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Hace 2 sem
Agente telefónico Bilingüe_Inbaund Calls (customer service_U
$18,500 - $23,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Be part of our team to provide customer service and billing support, solving any issues related to a customer's account. You'll also have the opportunity to add new lines or services to help our customers' businesses grow.
Requirements:
- Advanced English Fluency to engage with U.S. customers
- Experience using a personal computer and Microsoft Office products is a must
- 1 year of sales experience. (Or excellent communications skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays)
What you'll do:
- Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
- Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
- Provide customer service & billing support, solve any issue related with a customer´s account.
- Adding new lines or services to accounts to help customer´s business grow
- Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
- Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
- Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
- Type of sales: Upgrades, package change, adding new services, plan change
We offer:
- Monthly Base Salary: $18,500 (before Taxes)
- Average monthly bonus of $8,000, when you meet your sales and service targets
- Monthly Grocery vouchers $1,519 every 14 days
- Monthly Restaurant vouchers $1,216 every 14 days
Tipo de puesto: Tiempo completo
- Turno de 8 horas
Prestaciones:
- Ayuda o servicio de transporte
- Descuentos y precios preferenciales
- Seguro de vida
- Servicio de comedor con descuento
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante
Tipos de compensaciones:
- Bono mensual
Idioma:
- Inglés avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial (Parque Toreo)
ID: 19192746
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