Role: Deployment Specialist

Location: Centrum Park, Transicold - CDMX

Full/ Part-time: Full Time, Monday to Friday, 7:00 AM to 4:30 PM

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Key Responsibilities:

As a Deployment Specialist, you'll be responsible for:

• Execute multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and Closure.
• Coordinate internal company resources to support customer pilots and programs.
• Set up customer software and databases.
• Conduct remote troubleshooting and sensor swap out and annual calibration tasks.
• Communicate effectively with other “virtual team” members to ensure collaboration on solutions and swift resolution of problems.
• Assist customers by researching, responding, and resolving various customer inquiries related to support and troubleshooting of Sensitech products, computer hardware, and software.
• Learn the company products, their technical requirements, modes/methods of operation, and use cases.
• Provide download service, add and edit shipment information, condition trips, and ensure the quality, accuracy, and thoroughness of information in multiple program and project databases using the appropriate tools and processes.
• Maintain a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties.
• Collaborate with cross-functional departments including internal and external sales personnel, Professional Services, Engineering, and Data Center teams to ensure that technical support issues are properly addressed including the use of the NC/CAPA process.
• Use ticketing system and CRM to track and resolve all open customer issues.
• Review and execute existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality System.
• Other tasks as assigned.

Requirements

We are looking for people who are Deployment Specialist. If this is you, get in touch.

As a minimum you must have:

• Minimum of a high school diploma; Bachelor's Degree Preferred in Computer Science, Business, Engineering.
• 2+ year of experience in Customer Service/Support.
• Advanced English proficiency.
• Proficiency in Microsoft Office Suite.
• Network background preferred.
• Knowledge of communication protocols: RF, Wi-Fi, Cellular.

Soft skills:

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Ability to work effectively in a team with different departments and external partners.
• Strong problem-solving and troubleshooting abilities.

Key Competencies:

• Passion for customer satisfaction.
• Ability to act quickly and achieve results.
• Willingness to innovate and pursue sustainable solutions.
• Commitment to building the best teams and empowering them.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive forward your career through professional development opportunities

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!