Infotree Global Solutions is a dynamic and entrepreneurial company, comprised of a team of dedicated professionals with over 50 years of direct experience.

We pride ourselves on our high level of customer service and repeat customers. Attention to customer service and innovative solutions in Human Resources, Engineering and IT has helped us to achieve an average yearly growth of over 100% since our founding.

Infotree Global Solutions is a dynamic and entrepreneurial company, comprised of a team of dedicated professionals with over 50 years of direct experien

We Are Looking For: Platform Administrator – ServiceNow, Jira, Confluence (English Proficient)

?? Required Skillset

We're looking for a technically skilled platform administrator ready to drive operational excellence and digital process optimization across enterprise teams. You must be proficient in managing and integrating key ITSM platforms with a focus on ServiceNow and Atlassian tools.

? Core Skills:

ServiceNow Administration & Development (Catalogs, Workflows, Business Rules, ACLs, Portals, Workspaces, Performance Analytics)

Jira & Confluence Configuration (Workflows, Field Configs, Permissions, Spaces, Plugins)

JavaScript & ITSM Integrations (REST APIs, HTML, CSS, XML, Mid Servers, Data Structures)

Enterprise Systems Experience (ITSM best practices, user/permissions management, incident handling)

?? Responsibilities

As a key member of the Service Management Engineering team, you will:

Configure and maintain ServiceNow components such as Workflows, Catalog Items, Portals, UI Policies, Reports, and Dashboards

Administer and customize Jira projects, workflows, schemes, and Confluence spaces

Handle user/admin support, permissions, bug resolution, and process automation across platforms

Execute platform version upgrades and perform regression testing

Create and maintain technical documentation and contribute to internal knowledge bases

Identify performance issues and implement optimization strategies

Participate in integration projects involving REST APIs and external systems

Support feature training and onboarding for internal users

?? Requirements

3+ years of ServiceNow administration/development

1+ years of Jira & Confluence administration

3+ years of JavaScript development

Experience with HTML, CSS, REST, XML, Angular, or Jelly

Familiarity with databases (MySQL, SQL Server, Oracle)

Experience with enterprise ITSM environments

Bilingual: English & Spanish (advanced proficiency)

? Preferred Qualifications

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL v3/v4 Certification

Experience with Aha! or other roadmapping tools

?? Why Join Us?

Work on business-critical platforms used across engineering, operations, and system administration

Collaborate with cross-functional teams to modernize internal processes

Contribute to scalable and efficient workflows in a growing digital environment

Interested? We'd love for you to get in touch!

APPLY NOW