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About the Team and Project

The Staff Software Engineer is a position of technical expertise, influence, and leadership in the technology realm. The position will require applying their expert knowledge to ensure best practices and well-engineered architecture across the department. They will also be a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. This position will require working in a space where critical issues and initiatives are solved across multiple teams. It will require an extensive and deep understanding of cutting-edge practices and innovative problem-solving approaches. Principal Software Engineers are also tasked with establishing and maintaining a positive and productive culture based on the WGU Leadership Principles.

Essential Functions and Responsibilities:

• Lead in building cutting-edge applications and services to increase and improve the student experience.
• Exemplify a mastery of coding excellence and software quality, mentoring others, and pioneering new standards and architectural foundations.
• Foster and utilize innovative approaches to problems and functionality for all key stakeholders.
• Own technologies focusing on student success and scalability while supporting a student-focused user experience.
• Collaborate with developers, designers, testers, and product management to develop features and innovative approaches to applications and features.
• May mentor/advise engineering teams on new languages and technologies; act as a resident expert when needed.
• Establish a balance between strategic planning and initiatives with development, communication, troubleshooting, and problem-solving.
• Lead in the prototyping and developing of new technology and framework, improving the student experience.
• Identify system redundancies and inefficiencies, proposing innovative and cost-effective solutions.
• Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile projects.
• Work with internal customers to gather business processes and project requirements.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Demonstrated ability to establish innovative system frameworks.
• Demonstrated ability to implement and manage an API Framework.

Competencies:

Organizational or Student Impact:

• Recommends and implements changes in technical/business processes; identifies areas for improvement.
• Helps lead/coordinate extremely complex technical projects and programs, and develops and implements innovative solutions for specialized technical issues.
• Works proactively; identifies and helps prevent/ solve problems that may cross disciplines.
• Fully understands and quantifies project risks with impact. Identifies, generates, and implements innovative solutions.

Problem Solving & Decision Making:

• This individual accomplishes goals and objectives independently.
• Builds and leads teams, influencing decisions and results.
• Uses discretion to fully scope, design, and implement solutions to complex technical problems.
• The individual provides regular technical advice and direction to technical teams and management.
• Models and helps set high standards for effective interactions with internal and external individuals.

Communication & Influence:

• Communicates with parties within and outside of their job function and typically has responsibilities for communicating with parties external to the organization.
• Works to influence others to accept and understand new concepts, practices, and approaches. Requires the ability to communicate with executive leadership regarding matters of significant importance to the organization.
• This individual may conduct briefings with senior leaders within the technical function.

Leadership:

• Frequently responsible for providing guidance, coaching, and training to other employees across the Company within the area of expertise.
• Responsible for managing large, complex project initiatives or strategically essential solutions to the organization, involving large cross-functional teams.
• There may be direct reports, but generally, there are fewer than three.

Job Qualifications:

Minimum Qualifications:

• The individual is acknowledged within the group as a subject matter expert.
• Typically requires a University Degree or equivalent experience.
• 8 years of prior relevant experience.
• Advanced degrees (Master's or PhD) may be required for specific disciplines, and the experience requirement may be reduced by 2-4 years.

Department Specific Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8 years of experience in software development with a strong focus on Java and Angular.
• Proven expertise in full-stack development, particularly using Java, Spring Boot, and RESTful API architectures.
• Hands-on experience delivering and scaling applications in cloud-native environments, including AWS, ECS, and Kubernetes.
• Solid understanding of relational and NoSQL databases.
• Experience working with web-based applications and services, including Salesforce, Apex, REST, SQL, and Git, and integrating third-party platforms.
• Demonstrated ability to design and implement scalable system architectures.
• Experience building and maintaining API frameworks to support robust application integrations.

Preferred Qualifications:

• Master's degree or higher in a related field
• Proven experience in the following areas: Amazon Web Services (AWS), GIT, SQL, Spring, Spring Boot, Java, Angular 2 or later, and AWS Services.
• Knowledge and experience with Salesforce development lifecycle techniques and Salesforce governor limits.
• Experience with DevSecOps.
• Experience with SonarQube.
• Experience with Octopus Deploy..
• Experience with GitHub actions.
• Experience architecting, implementing, and managing enterprise-level contact center solutions.
• Strong experience with distance education and distance learning students is preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

Location: Guadalajara

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