We are looking for a committed and results-driven Customer Service – Quality professional with fluent English skills and previous experience in quality-related roles and customer service. This role is essential in ensuring excellent customer support and adherence to quality standards.

• Handle customer inquiries, complaints, and requests from both domestic and international clients.
• Monitor and follow up on quality-related cases involving products or services.
• Collaborate with production, logistics, and quality departments to resolve non-conformities.
• Generate service and quality performance reports.
• Ensure compliance with internal policies and international quality standards.
• Document and propose improvements based on customer feedback and recurring issues.

• Fluent English – written and spoken (mandatory).
• Minimum of 2 years of experience in customer service and/or quality assurance.
• Knowledge of quality tools and methodologies (8D, 5 Whys, Fishbone Diagram, etc.).
• Ability to work under pressure and manage high volumes of requests.
• Experience with CRM, ERP systems, and intermediate to advanced Excel.
• Strong communication and problem-solving skills.

• Customer focus and result orientation
• Analytical thinking and solution-driven approach
• Teamwork and adaptability
• Organizational and time management skills
• Decision-making in fast-paced environments

• Competitive salary based on experience
• Legal and above-law benefits
• Opportunities for professional growth and development
• A multicultural and dynamic work environment