Apply total quality management tools and approaches to analytical and reporting processes.
Analyse customer quality satisfaction, report and make strategies to improve the situation.
Typical tasks:
Notification and monitoring of campaigns and technical service bulletins
Support on warranty issues, service campaign and technical support of KMX distributors
VoCM analysis in social media and report to management
Quality clinic customer interviews and report elaboration
Technical Knowledge & Qualifications:
Strong data analysis skills, quality focus and continues improvement.
SAP (intermediate)
Power Bi (advanced)
Project management and dealer / customer communication
Automotive knowledge
English (intermediate)
5+ years of experience in quality and in automotive industry
Skills:
Customer care
Problem solving
Attention to detail
Strong organizational
Time management abilities
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.