Facil North America, Inc., is seeking a POP Manager for our POP (point of production) located on-site in Escobedo, Nuevo León.

Responsibilities:

• Act as a liaison to the customer and FACIL and report any changes in production rates, manufacturing techniques, models, shop addresses, active parts, etc.
• Direct, coordinate, and manage daily personnel functions including hiring, training, employee evaluation, and the delegation of workflow responsibilities to the POP Coordinators, Supervisors, Leads, and Operators
• Ensure all company policies and procedures are followed by POP employees, including, but not limited to, safety standards.
• Manage and safeguard customer relations and satisfaction, addressing customer issues in a timely manner.
• Evaluate overall performance of POP program, set and communicate standards of performance, develop short- and long-term objectives for optimum performance, report on the status, and work with management to implement improvements as needed.
• Ensure inventory is properly maintained, including proper placement of parts, replenishment of parts at the point of production (min/max levels), monitoring/recording of inventory, as well as identifying potential shortages and notifying internal counterparts appropriately.
• Identify and promptly communicate any quality issues, operational concerns, or any potential issues/risks.
• Internal audits
• Daily and monthly meetings with customer.
• Assure the compliance of daily production (track the material with material planners)
• Follow up inventories.

?Qualifications:

• Bachelor's degree or equal experience required.
• Minimum 3 to 5 years of experience in a warehouse/production environment with at least 1 year of management/supervisory/lead experience required. Forklift experience is a plus.
• Knowledge of relevant quality standards required; experience with ISO 9001, ISO/TS 16949, ISO 14001, and/or others a plus.
• Outstanding written and verbal communication skills.
• Customer Service experience
• English proficiency is a must.
• Exceptional interpersonal skills, including experience with conflict resolution; proven track record of building and maintaining relationships while balancing short-term needs and long-term objectives.
• Strong quantitative and analytical capabilities; ability to read, analyze, and interpret complex information and apply to practical situations.
• Proven history of personal initiative, efficiency, attention to detail, managing multiple projects simultaneously, and performing quality work within deadlines with or without supervision.
• ERP System (Oracle, AS400, SAP, etc.)
• Microsoft Word, Excel and Outlook

We Offer:

• Salary between $43,000 - $47,000 monthly gross
• Benefits above the law
• Position based on-site (Escobedo, Nuevo León)