Essential Duties & Responsibilities:

• Support existing EDI applications systems as well as system integration / middleware.
• As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.
• Work closely with development and admin team for issues resolution.
• Setup EDI enablement with external suppliers.
• Responsible for operations process documentation.
• Monitor ticket closely ensure support tickets are resolved within SLA.
• Serve as escalation point for troubleshooting issues per OLA and SLA.
• Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.
• Perform hands on complex configuration in module.
• Education & Experience Requirements:
• Bachelor's degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.
• Understanding process of EDI / B2B and their standards (EDIFACT, X12, RosettaNet and API ).

Knowledge of EDI Message types (EDIFACT): ORDER, ORDER RESPONSE, ORDER CHANGE, EDI FORECAST, INVENTORY REPORT, INVOICE.

Knowledge of one or more of the following applications is highly desirable:

(a) Sterling Integrator ver 6.03(formerly known as GIS- Gentrac Integration Suite).

(b) Axway / B2Bi Gateway Interchange 5.5 or above.

(c) Microsoft Operations Manager 2007 or above.

(d) Preferably have ERP knowledge with SAP.

(e) Knowledge and experience with other ERP packages (eg. ORACLE, BAAN) is also acceptable.