Bolsa de trabajo intertek testing services en Mérida Híbrido

Blog Publicar vacante

Crea un CV

Aún no hay resultados para tu búsqueda

Encontramos estas vacantes similares que podrían interesarte.

Hace 2 días

Bilingual customer service representative

$15,000 Mensual

Empresa confidencial

Sobre el empleo

Categoría: Atención a clientes - Call Center

Subcategoría: Atención al cliente

Educación mínima requerida: Universitario titulado

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Híbrido

Descripción

Job Summary:

We are seeking a dedicated and empathetic Customer Service Representative to join our Airbnb support team. In this role, you will assist guests with inquiries, issues, and concerns, ensuring a seamless and positive experience throughout their Airbnb journey. The ideal candidate is a skilled communicator, problem-solver, and thrives in a fast-paced, customer-centric environment.

Key Responsibilities:

Respond promptly to customer inquiries via phone, chat, and email
Assist guests with booking issues, check-ins, cancellations
Support hosts with listing updates, payment questions, and guest communications
Document and escalate complex cases following company protocols
Maintain a high level of product knowledge and stay updated on Airbnb policies
Provide a compassionate and solution-oriented experience for every customer
Meet or exceed key performance indicators (KPIs) such as response time, satisfaction scores, and resolution rates
Coordinate cleaners
Conduct cleaning video inspections

Requirements:

High school diploma or equivalent (Bachelor's degree preferred)
1+ years of experience in customer service, preferably in travel, hospitality, or tech support
Excellent verbal and written communication skills in English (multilingual a plus)
Strong problem-solving skills and the ability to remain calm under pressure
Flexible schedule including weekends, evenings, and holidays

Preferred Qualifications:

Prior experience with Airbnb or other vacation rental platforms
Familiarity with conflict resolution and de-escalation techniques
A passion for travel, customer care, and creating meaningful connections

What We Offer:

Competitive salary
Performance bonuses and growth opportunities
Comprehensive training and onboarding
A diverse and inclusive workplace culture

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20326704

También puedes buscar

Líder De Aseguramiento De Calidad

Monitorista

Ajustador