A multinational company in the financial services industry is seeking a strategic and customer-focused Omnichannel Operations Manager to lead the optimization of our customer experience across all digital and physical touchpoints.
About the Role:
We are looking for a highly organized and results-driven leader to oversee omnichannel operations. The ideal candidate will work across departments to align technology, operations, and customer engagement strategies that ensure a seamless end-to-end experience.
Key Responsibilities:
Define and implement a company-wide omnichannel strategy.
Collaborate with cross-functional teams including IT, Product, Marketing, and Operations.
Monitor performance metrics and project KPIs; report to senior leadership.
Lead workshops and training to ensure alignment across teams.
Map and optimize the customer journey continuously.
Identify areas of improvement in workflow and operations.
What We Offer:
Competitive salary
15 vacation days starting from year one
1 month of Christmas bonus
Food vouchers and life insurance
Hybrid work model and work-life balance
Growth and development opportunities
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