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Hace 1 día
Asociado de Calidad Call center (QA Associate bilingual role
Si el reclutador te contacta podrás conocer el sueldo
Alorica Contact Services México S de RL de CV en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Call center
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Fondo de ahorro
- Prestaciones superiores a las de la ley
- Vales de despensa
Descripción
At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands – the ones you love and use every day!
Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!
Summary
Under general supervision, conducts audits, analyzes reports and communicates quality trends, variances, strategies and provides coaching feedback.
Key responsibilities
- Performs comprehensive audits of phone based customer interactions to assess adherence to quality control practices and compliance standards.
- Engage in regular collaboration and calibration sessions with internal production teams and clients to ensure alignment with existing protocols and to integrate new improvements for enhanced consistency.
- Monitor, record, and analyze instances of non-compliance or process failures, promptly escalating them to relevant departments for investigation and remedial action.
- Apply advanced problem-solving techniques to identify, address, and rectify quality-related challenges, contributing to the continuous enhancement of customer satisfaction.
Experience, Knowledge, Skills & Abilities
- Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance.
- Desirable experience collecting, organizing, and analyzing data, including generating reports and using spreadsheet applications.
- Basic knowledge working with Microsoft Office, especially Microsoft Excel.
- Ability to effectively manage time, and strong analytical skills.
- B2+ English level required with great spoken and written communications skills.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20333509