We are currently seeking a Customer Service Sales Coordinator to support a temporary project at a global manufacturing company. This role is essential to maintaining seamless communication with customers and ensuring timely and accurate order processing, scheduling, and logistics coordination.

About the Role:

As a Customer Service Sales Coordinator, you will serve as a key point of contact between the customer and various internal departments. You will handle day-to-day customer inquiries, process orders, and collaborate with logistics and production to ensure successful and timely delivery of products.

Key Responsibilities:

• Manage incoming inquiries via phone and email related to orders, shipments, product availability, pricing, and invoicing.
• Enter and update customer orders in the system, including any schedule changes.
• Coordinate with logistics, production, and external providers to ensure timely deliveries and resolve shipping issues.
• Monitor and maintain order schedules for long-lead-time products (if applicable).
• Assist with accurate invoicing and documentation when required.
• Provide internal support to departments such as Engineering, Credit & Collections, and Finance.

You'll Work Closely With:

Internal:

• Logistics, Production Planners, Customer Service Supervisor, Warehouses, and Purchasing teams on a daily basis.
• Plant Managers, M&T, and Finance on an as-needed basis.

External:

• Customers and third-party logistics (3PL) partners daily to track shipments and answer inquiries.
• Tollers and external warehouses as needed to support order execution.

Requirements:

• Associate degree preferred.
• Previous experience in customer service, logistics coordination, or sales support in a manufacturing or industrial environment.
• Strong communication and organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• High attention to detail, proactive problem-solving, and ability to prioritize multiple tasks.
• Proficient in Microsoft Office, especially Excel.

Key Skills:

• Active listening and clear communication
• Customer-focused approach
• Strong sense of urgency and ownership
• Data accuracy and organization
• Experience with inventory, scheduling, and shipping coordination