Job Summary

Manage and maintain the Engineering lab as a state-of-the-art facility capable of providing full test support to the product line. Provide technical support to product management, engineering, and research teams. Supervise, train, and develop a team of lab resources in proper laboratory procedures and equipment use.

Essential Responsibilities / Essential Functions

• Oversee the maintenance and calibration of lab equipment, manage the inventory of reagents and supplies, anticipate future needs, place orders, and ensure efficient and cost-effective use of laboratory resources.
• Maintain the accuracy and reliability of lab results by implementing and monitoring quality control procedures, ensure proper documentation and record-keeping, troubleshoot technical issues affecting data quality, and participate in quality assurance initiatives.
• Provide guidance and support to lab technicians and assistants, train new staff members, evaluate performance, foster a positive and collaborative work environment, and address personnel issues promptly and effectively.
• Review, schedule, coordinate, and manage all incoming lab test requests. Communicate test status and estimated completion dates to the lab manager or engineering staff.
• Manage new product development testing, production testing, competitive product testing, and new test systems.

Knowledge, Skills and Abilities

• KSAs
• Analytical mindset with the ability to gather and interpret data to measure the impact of job family programs.
• Customer Service focused, developing relationships by listening and understanding the customer (both internal and external). Anticipates and provides solutions and alternatives to customer needs; giving high priority to customer satisfaction
• Strong organizational and time management skills to prioritize and manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite.