What you'll do:

Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.

Applying customer relationship and/or sales techniques to recommend and/or sell a variety of products or services to meet customers' needs:

• Provide customer service & billing support, solve any issue related with a customer's account.
• Adding new lines or services to accounts to help customer´s business grow
• Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
• Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
• Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
• Type of sales: Upgrades, package change, adding new services, plan change

What you'll bring:

• Advanced English Fluency to engage with U.S. customers
• Experience using a personal computer and Microsoft Office products is a must
• 1 year of sales experience. (Or excellent communications skills).
• Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)

What we offer:

Monthly Base Salary: MXN $20,775 (before taxes)

Average monthly bonus of MXN $8,000, when you meet your sales and service targets

Monthly Grocery vouchers MXN $1,519 every 14 days

Monthly Restaurant vouchers MXN $1,216 every 14 days

How flexible is my schedule?

?

Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7:00am to 6:30pm Monday to Saturday, including Daylight Saving Time & Holidays.

Your future is calling. Apply today!