MAJOR DUTIES AND RESPONSIBILITIES

• Answers incoming emails and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks email & call types.

• Maintains support service levels and upholds Luxottica's Customer Service standards.

• Follows up with Operations, carriers & Customers for on time wholesale shipping.

• Keeps track of wholesale shipments and BOLs for chargeback minimization.

• Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.

• Performs all other duties as assigned

• Bachelor's degree diploma

• 1+ year(s) of experience working in customer service or warehouse environment

• Excellent telephone and e-mail etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• A clear team player with strong interpersonal skills

• Ability to maintain composure when dealing with difficult customer situations

• Excellent time management skills – must be able to prioritize tasks efficiently

• Strong PC skills including MS Office; Word and Excel

• Ability to navigate information systems and internet

• Advanced English level

Zona: Tijuana, B.C